Chauffeur Protocol

What to look for in your chauffeur.

Prepare car before VIP arrives:

1. Warm car interior and engine
2. Program the principals favorite radio channels
3. Provide bottled water
4. Provide preferred newspaper
5. Load luggage 1st
6. Keep blankets & pillows in car
7. Don’t speak unless spoken to
8. Be smart
9. Pick up or set down walk round back of car
10. Look at using rear view driving to talk
11. If female try not to use rear view mirror
12. Eye contact only as long as necessary
13. Client confidentiality
14. Do not slam door or boot, push firmly from short distance
15. Offer client seatbelt
16. Hold wheel both hands top half of wheel, don’t rest elbows on door
17. Enough fuel for journey – keep topped up
18. Keep fuel receipts
19. Don’t leave valuables in view, mobile & parked
20. Encourage client to take valuables with them
21. Upon debus, ensure client leaves nothing behind
22. Arrive early
23. Don’t lean on or slouch against car
24. Have keys in hand on approach
25. Don’t eat food in clients cars
26. Contact list for restaurants, theatres etc.
27. Route card & maps to hand
28. ½ hr early for airport pickups
29. Pre-arranged pick up point
30. Photo of client if possible for ID
31. Stay inside traffic laws
32. Car cleaning kit in car kit bag
33. In adverse weather/road conditions keep a minimum of the glass and sills and kick plate clean
34. In tall vehicles lower suspension before debus
35. Pull in close to kerb to make shallow step
36. In low vehicles leave a couple of feet between car and kerb
37. After rain avoid puddles to step into